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Adventure Pool Depot Return Policy:
If you decide to return an item, you may do so within 30 days from date of purchase. Prior authorization is required before a return can be sent back. Please be advised that returned merchandise will be inspected and a 15% restocking charge will be applied on all merchandise that is not considered defective. No credit will be given at all for items that have been abuse and/or damaged and are now unsellable at any price. Be advised that the box condition is also a contingency of resellability. An automatic $5.00 handling fee is accessed on ALL returned items. Use only clear tape to reseal boxes. Do not put wet products back into the box as they will destroy the carton. All warranty cards, rebate forms, manuals and accessories must be included within the carton for it to be considered as a resellable item. The purchaser is responsible for all costs associated with returning that item. (excluding defective merchanside ). Defective or installed merchandise is covered by the manufacturer warranty, therefore please contact the manufacturer if you have a defective item.

Special order products may NOT be returned. If the special item is defective, replacement can be obtained under the manufacturer's warranty. Mistakenly ordered swimming-pool liners CANNOT be retuned for credit or replacement once it is removed from the carton and/or use is attempted as it is impossible for us to sell as a new item.

Please allow 2 to 4 weeks for refunds to be processed. We highly recommend that you insure any return item where the value of that item exceeds $100. Adventure Pool Depot will not be responsible for returns that are damaged or lost in transit. Returns should be made by either UPS or FEDEX since it is easier to track the progress of the shipment with these carriers. If the carrier damages or loses your item in transit, you are the shipper and are responsible for filing a freight claim with the carrier.
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